Service delivery and Service Level Management for Agribusiness - Agribusiness Education and Research International

Service delivery and Service Level Management for Agribusiness

One component of the ITIL framework, “service delivery,” refers to a collection of procedures for carrying out long-term plans and enhancements to IT services. Stable IT services can be rendered by carrying out its five processes. Below is a summary of the service delivery procedures: Plan >Do> Check >Act

The process of maintaining and enhancing the service level in accordance with the user and IT service provider’s agreement is known as “service level management.” To guarantee stability and high-quality IT services, “service level management (SLM)” and “service level agreement (SLA)” are implemented and maintained.

Service level agreement (SLA)

When it comes to the management of operations, a “service level agreement” is a “quality assurance agreement” that establishes the parameters for the caliber and extent of IT services provided by the provider. Target recovery times for system failures, support hours, pricing, and the extent of system services are all included in the agreement. Telecommunications companies were the ones who first made this type of contract popular in order to ensure network service quality of communications. Minimum and maximum data transfer speeds, as well as rules governing penalties and compensation for instances in which the standards are not met, are just a few examples of the standards. Nowadays, a variety of IT services make use of these agreements.

Monitoring Service Level (SLM)

By determining whether the predetermined service level is being met, the management technique known as “SLM (Service Level Management)” aims to maintain and raise the service level.

IT service financial management

Managing the expenses required to deliver IT services is known as “IT service financial management.” It is vital to define the services that are necessary and maintain thorough financial situation control because the cost of IT services varies based on the scope and level of service.

Capacity management

The process known as “capacity management” makes sure services can be developed while keeping the budget and cost-effectiveness in mind and meeting the required performance standards.

IT service continuity management

In the event of an earthquake, fire, or other disaster, “IT service continuity management” is a procedure intended to keep IT services running smoothly as well as to lessen the impact or damage should an interruption occur. To guarantee the continuity of IT services, it’s also critical to restore them within the timeframe that was set with the client.

Availability management

The method used to control the caliber of IT services is called “availability management.” For example, it entails making sure that services are provided to users at all times by keeping the system operational and striving to avoid system outages.

Facility management

“Facility management” is the upkeep and optimal functioning of the business’s computers, network, apparatus, buildings, etc. Originally, it alluded to methods of managing and running a business’s buildings, real estate, and other facilities. When it comes to information systems, the goal is to keep the systems operating at peak efficiency and to maintain the system environment in compliance with the facility management policy.

Development of the system environment There are several system environments that support information systems. It is crucial to implement precautions against accidents like fires and natural disasters like earthquakes and floods when it comes to information system facility management. To make sure that nothing obstructs the operation of the equipment, such as noise, water leaks, or electrical leaks, regular checks on the windows, air conditioning unit, etc. are required, and appropriate action should be taken. For instance, the following factors must be taken into account in order to safeguard information system hardware from lightning-induced power surges and outages as well as natural disasters like earthquakes.

Reference: Philnits (It Passport Exam Preparation Book)

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